Legal VA · Client Story

"I never feel like I'm carrying everything by myself anymore, and that's such a gift."

Olivia Komen

Estate Planning Attorney, The Komen Firm, PLLC

Mary (Marywinbee Visitacion)

Legal Virtual Assistant, Pineapple VA Hub

The challenge

When Olivia founded The Komen Firm, PLLC in June 2024, she ran the practice entirely on her own. As referrals grew, so did her inbox — and client response times began to slip. In the legal business, where customer service can make or break client trust, that was a problem she couldn't ignore.

Meet the match

Olivia found Pineapple VA Hub through her own research, after a former colleague — also an estate planning attorney — recommended working with a virtual assistant. She was matched with Mary, a legal virtual assistant, in April 2025. What began as help with emails has grown into a full working partnership, with Mary now supporting nearly every part of the firm's day-to-day operations.

What Mary handles

Inbox and email management
Client onboarding and intake
Legal research
Calendar management and client scheduling
Customer support
Paralegal work — drafting petitions, probate documents, and coordinating court filings

The results

4×

Business growth since Mary joined the firm

20+ hrs

Saved every week

<1 month

For Olivia's referral service to notice faster response times
"I would recommend Pineapple to anybody who's looking for help running a business, legal help, or just administrative work. And from there, it can grow into something a lot more valuable, too."

Olivia Komen

Estate Planning Attorney, The Komen Firm, PLLC
"I've been recommending it already since I started — Pineapple provides great training and background. I even told Olivia that if she's thinking to add more to our team, I can tell Pineapple about it. So thank you, Pineapple, for opening this path for me."

Mary (Marywinbee Visitacion)

Legal Virtual Assistant, Pineapple VA Hub

Ready to stop carrying it all yourself?

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