Almost any business task that requires a computer and internet connection is what Pineapple Virtual Assistants can handle with confidence. We provide our clients with real, genuine, hard working people, and serve all types of business specialties and software platforms.

Our talented Pineapple Virtual Assistants can create & manage nearly anything you need digitally, to name a few skills in their toolbox:

• Drafting of legal documents like contracts, agreements, & depositions
• Building a sleek company website from scratch
• Creative and administrative writing
• Graphic T-shirt designs, original logo design
• Corporate product branding & merchandising
• Video editing and animated graphics
• Podcast audio design and audio editing
• Social media management, customer engagement, and interaction 
• Digital marketing, website/socials SEO optimization
• Digital file storage organization and management
• Clientele information organization and updates
• eCommerce store creation, optimization, & maintenance
• CRM optimization and management

And the list keeps growing. Pineapple Virtual Assistants are sure to help your business save time and money in more than one way!

Our Virtual Assistants

From day one, what makes us different at Pineapple is the level of dedication and individual attention a Virtual Assistant receives when joining our family-oriented team. Our VAs are the reason Pineapple exists, so naturally we want to support them to the best of our ability. Here’s an overview of our “Pineapple Process”:

When a trainee is welcomed to our in-house pipeline they are trained and coached by highly knowledgeable and passionate instructors. Trainees acquire new skills while strengthening current skills, they are trained to recognize their weaknesses and turn them into strengths. Candidates learn an array of skills- from business etiquette to CRM software navigation, SEO & digital marketing to creative design & color theory, and much more. 

Once our Virtual Assistants graduate from the intensive pipeline, they gain the full support of each department in our team: Quality Assurance Specialists (QAS), BVA Account Managers (BAMs), Client Account Managers (CAMs), and Info Tech (IT) team. Our VAs can reach out to any member of these teams depending on the concern or issue and receive help immediately, for themselves or on behalf of their clients.

Our entire “Pineapple Process” and support structure produces a versatile, confident, highly professional Virtual Assistant prepared to work alongside business owners in almost any industry.

Our Clients

The biggest factor that differentiates Pineapple from other VA companies is our transparency, simplicity, competitive rates, and our family-oriented “Pinya Fam” culture. We do not require long-term contracts, we do not charge any setup fees, and also do not charge penalty fees for ending a contract. Also, if your VA does not clock any work hours, you are not billed. Simple as that.

As a client working with Pineapple, you will have a dedicated Client Account Manager (CAM) who is assigned to your profile and familiarized with your business & VA requirements. They are easily accessible through email or phone, and we urge our clients to reach out to their CAMs if they have any questions or concerns.

Our QAS team (Quality Assurance Specialists) are also equally approachable and can help you troubleshoot knowledge base gaps, skills shortfalls, or any other issue with your VA. Our QAS team frequently provides “refresher” remediation courses to VAs to correct issues and learn from them, turning weaknesses into strengths at no cost to you. 

We also suggest reaching out to CAMs if clients would like to commend their VAs for jobs well done. We have a “VA of The Month” program to promote their hard work and accomplishments. Winners receive a goodie bag of merch and other cool things along with social posts from the team.

One final component that makes Pineapple different is the fact that we are constantly improving and adapting our knowledge base, adding new software and tools to the training syllabus as they become more popular in business practice. VAs who are currently working with clients are able to attend these new courses and upgrade their skills, at no cost to you!

Here’s how our 3-step “Pineapple Process” works:

Step 1. Tell us about your company & your business needs

In a short introduction meeting, we’ll listen carefully to your requirements to ensure that we match you with the most qualified Virtual Assistant.

Step 2. Meet and confirm your Virtual Assistant

Next, you will evaluate and interview our recommended profile matches, confirming your VA to work with you only if you are satisfied with your selection. Depending on your needs, you can choose more than one VA from different career-fields!

Step 3. Start working together

Begin onboarding and training your Virtual Assistant(s) like any new addition to your staff. Not only will your VA assist you but can help any other member of your team if you wish, at no additional cost aside from the hours they clock. Ultimately, your VA will integrate directly into your team and help to maximize your time while achieving your business goals!

And that’s it! Be one of the many business owners who’ve entrusted their Virtual Assistant needs to Pineapple and leveled up their companies big time! 🍍 

Here at Pineapple we have no setup fees, no penalty fees, and a cancel anytime policy. We want to give you the confidence and assurance you deserve as our client.

Payments are made electronically, and your credit/debit card must be set to autopay. We send a bill with a notification every Monday, billing for the work week prior. A receipt will also be sent to your billing email address after each payment. If your VA did not clock any hours that week, you will not be billed. Simple as that.

While we trust and endorse our VAs to be honest and hard working people, please keep a close eye on your VAs weekly/monthly logged hours. Reach out immediately to your Client Account Manager (CAM) if you suspect some errors/foul play. Your CAM will investigate the issue and get back to you ASAP with an update or resolution.

Also, if you wish to update your billing information or if something changes, please reach out to your dedicated CAM to assist you.